Campaign - Advance filter - Reached call and Reached call %

How to Navigate to Advanced Filters: Step-by-Step Guide

Accessing Advanced Filters

Step 1: Locate the Filter Icon

On the Campaigns page, look at the top filter bar where you see buttons like "Active," "Last 7 days," and "Calling Direction."

Step 2: Click the Advanced Filters Icon

Find the filter icon (looks like horizontal sliders or lines) next to the "Clear Filters" button on the right side of the filter bar.

Step 3: Advanced Filters Panel Opens

A side panel titled "Advanced Filters" slides in from the right side of your screen.



Reached Calls Filter and Reached Calls % Filter:

Reached Calls Filter

1. Filter Location:
   Found under the Advanced Filters section, alongside filters like Total Contacts and Answered Calls.

2. Input Structure:

   • Uses Minimum and Maximum numeric input fields.

   • Allows defining a range for the total number of reached calls.

3. Definition:

   • Reached calls are all calls where the system successfully connected to the contact’s phone line.

   • Includes calls that were answered, went to voicemail, or completed otherwise.

4. Purpose:
   Provides insight into your campaign’s technical reach capacity — how many calls successfully connected.

5. Usage:

   • Set a minimum value to view campaigns with high technical connectivity.

   • Set a maximum to find campaigns struggling with reach.

6. Analytical Value:

   • Useful for troubleshooting technical issues.

   • Helps evaluate contact data quality and system connectivity performance.

7. Insight Example:
   Low Reached Call numbers may indicate issues like:

   • Invalid phone numbers

   • Poor data quality

   • Network or carrier connectivity problems

Reached Calls % Filter

1. Filter Type:

   • Located below the Reached Calls count filter.

   • Uses a dual-handle slider interface ranging from 0% to 100%.

2. Displayed Range:
   Shows “0 - 100%” above the slider when no specific range is selected.

3. Metric Definition:
   Represents the percentage of contacts successfully reached out of total call attempts.

4. Purpose:
   Helps analyze the technical effectiveness and data reliability of campaigns.

5. Usage:

   • Drag the slider handles to set minimum and maximum percentage thresholds.

   • Use to isolate campaigns within specific performance bands for comparison.

6. Insight Indicators:

   • High percentage: Indicates strong contact list quality and reliable technical delivery.

   • Low percentage: May signal invalid contact data or delivery/network issues.

7. Key Benefit:
   Enables comparative analysis across campaigns of different sizes by focusing on relative connection efficiency.
   
   

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