Campaign - Advance filter - Average call duration (in seconds)

How to Navigate to Advanced Filters: Step-by-Step Guide

Accessing Advanced Filters

Step 1: Locate the Filter Icon

On the Campaigns page, look at the top filter bar where you see buttons like "Active," "Last 7 days," and "Calling Direction."

Step 2: Click the Advanced Filters Icon

Find the filter icon (looks like horizontal sliders or lines) next to the "Clear Filters" button on the right side of the filter bar.

Step 3: Advanced Filters Panel Opens

A side panel titled "Advanced Filters" slides in from the right side of your screen.




Average call duration (in seconds):

Average Call Duration (in secs)

1. Location:
   Found in the Advanced Filters panel.

2. Purpose:
   Filters campaigns based on the average length of calls handled in each campaign.

3. Input Type:

   • Two numeric fields: Minimum and Maximum.

   • Enter duration values in seconds.

4. Usage:

   • Set a minimum value to find campaigns with longer or more detailed interactions.

   • Set a maximum value to identify short-duration campaigns, which may indicate quick resolutions or dropped calls.

5. Analytical Value:

   • Helps assess call quality, engagement depth, and agent performance.

   • Useful for identifying whether calls are being handled efficiently or require improvement.

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