Campaign - Advance filter - Voice

How to Navigate to Advanced Filters: Step-by-Step Guide

Accessing Advanced Filters

Step 1: Locate the Filter Icon

On the Campaigns page, look at the top filter bar where you see buttons like "Active," "Last 7 days," and "Calling Direction."

Step 2: Click the Advanced Filters Icon

Find the filter icon (looks like horizontal sliders or lines) next to the "Clear Filters" button on the right side of the filter bar.

Step 3: Advanced Filters Panel Opens

A side panel titled "Advanced Filters" slides in from the right side of your screen.

Voice:

Voice (Agent Voice)

1. Location:
   Listed below the Average Call Duration filter in the panel.

2. Purpose:
   Allows filtering campaigns by the specific agent voice associated with them.

3. Input Type:

   • A searchable dropdown field where users can type or select an Agent Voice name.

4. Usage:

   • Select a specific agent voice to view only campaigns handled or configured with that voice profile.

   • Helps analyze agent-based performance metrics or voice campaign consistency.

5. Use Cases:

   • Comparing performance between different agent voices.

   • Tracking outcomes for specific IVR or automated voice configurations.

         📩 Still need help? Contact our support team at  [email protected]—we’re happy to assist!
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