Daily Coaching Sessions are generated by Convin AI daily customized for an agent.
These sessions help the agents to improve on a specific parameter by learning from the call snippets of their peers who have handled the same parameter better.
An agent in the agent-level view below the leaderboard can view daily Coaching sessions.
Agents can select a "filter" to view only Daily Coaching sessions and those remaining for completion.
Agents can complete a daily coaching session by completing all the modules within a particular session.
The modules might have one or more than one call snippet and are based on a specific parameter.
For example, an agent not performing in the 'Did agent use fillers' parameter might listen to a call snippet of another agent who has handled this well; hence, they can improve on this.
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