The "Upload a call" option in the Convin dashboard is available on the meetings Dashboard.
This option requires a manual upload of a call for which the user doesn't have any stats available.
To upload a call:
Go to Meetings Dashboard.
To the right, next to "Enter text to Search Call," there is an option that says "Upload Call."
Click on "Upload Call."
After that, please drop the call recording by dragging or browsing the call from your system in the formats mentioned.
Now you can upload a call, and within a few minutes, you can find the stats of the call available in the Meetings Dashboard.
Please find the tutorial attached for the same:
https://drive.google.com/file/d/1iCa4-7CIyrfHC5vACOVjWlttyPM8M0jf/view?usp=share_link
I hope this article was helpful. If you have any queries, drop us an email at "[email protected]," and we'll help you.
Good day!